Terms and Conditions
Effective Date: May 27, 2025
By accessing or using the services of Happy Home Custom Cleaning (“Company,” “we,” “our,” or “us”), you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
Services Provided
Happy Home Custom Cleaning provides residential and light commercial cleaning services to customers in specified service areas. Service availability depends on location, scheduling, and specific job requirements.
Booking and Cancellations
Clients must schedule services in advance.
Cancellations must be made at least 24 hours before the scheduled appointment.
Same-day cancellations or no-shows may result in a cancellation fee.
We reserve the right to reschedule or refuse service if conditions are unsafe or unsanitary.
Access and Safety
The client is responsible for providing safe access to the property at the scheduled time.
Pets should be secured during cleaning.
We are not responsible for damage caused by unsecured items or unsafe conditions in the home or business.
Payment Terms
Payment is due at the time of service unless otherwise agreed upon.
We accept cash, major credit/debit cards, or other approved methods.
Late or unpaid invoices may result in additional charges or paused service.
Satisfaction Guarantee
If you are not satisfied with a cleaning, please notify us within 24 hours, and we will return to re-clean the affected area at no additional cost.
Liability Limitations
We take care to avoid damage or loss, but we are not liable for items not properly secured or previously damaged.
We do not handle or clean hazardous materials.
Any claim for damages must be reported within 48 hours of service.
Website Use
By using our website, you agree not to misuse it, attempt unauthorized access, or submit false or misleading information through forms.
Intellectual Property
All website content, including text, images, and logos, is owned by Happy Home Custom Cleaning and may not be copied, reused, or reproduced without permission.
Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date.
Contact Information
If you have any questions or concerns about these Terms and Conditions, please contact:
Happy Home Custom Cleaning
Email: [email protected]
Phone: (336) 639-4384
Location: Graham, NC 27253